The Challenge
A robust telecommunications infrastructure was essential for Lorien. As a leading UK provider of IT recruitment and consulting services, the company needed to be able to provide a quick response to clients, contractors and job candidates. However, more and more people were giving mobile phone numbers as their contact details, and Lorien’s monthly telephone bills were spiralling. The company therefore decided to migrate to a new Voice over IP (VoIP) service.
In order to support VoIP, Lorien needed to replace its existing Frame Relay and ATM connectivity with a new network, which could link all its sites securely, provide guaranteed bandwidth and provide Quality of Service functionality to ensure the priority of voice calls on the network. In addition, the company wanted to appoint a supplier that could host its VoIP equipment, guarantee its data security, provide 24/7 support and reduce administration.
The Solution
Lorien approached a number of operators and, after a competitive tender, selected Telstra to provide an IP Virtual Private Network (IP VPN) delivered via Multi Protocol Layer Switching (MPLS) connectivity to all six of the company’s UK sites. This MPLS solution provides secure, dedicated connectivity and can link multiple sites cost-effectively. It also allows Quality of Service functionality, making it ideal to support VoIP. Lorien selected an Ethernet-based service from Telstra, which enables the company to benefit from faster bandwidth, a simple upgrade capability and enhanced resilience.
In addition, Lorien elected to house all its VoIP equipment at Telstra’s hosting centre in London’s Docklands. This centre interconnects with Lorien’s MPLS network and offers complete security for the company’s mission critical data. Telstra’s trained engineers are available 24/7 and perform regular disaster simulations to constantly test and improve the resilience of services.
This is an EMEA based case study
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