Business needs and our solutions:

Achieve greater operational efficiency and productivity
By making the most of your existing IT infrastructure you can free up time and money for more customer-facing and revenue-generating initiatives. Telstra can help to increase your employee productivity and our hosted and managed services will relieve IT staff of time-consuming system maintenance tasks. Our audio, web and video conferencing solutions enable financial services companies to maximise the return gained on their existing telecommunications and data networks, enabling employees to travel less and work more productively without leaving their desks.
 
Improve IT security and ensure compliance with industry standards
Financial services companies need to be constantly vigilant – not only for viruses and other IT security threats, but also for instances of fraud and money laundering. Telstra provides expert advice on how to comply with government and industry regulations such as Basel, Sarbanes-Oxley and the Payment Card Industry (PCI) data security standard. Our fully managed security solutions help to safeguard your business and your customers. We provide 24/7 monitoring and automated alerts for critical issues and can help you ensure effective business continuity via our UK and global data centres.

Develop, integrate and improve access to customers, partners and global markets
Customers demand rapid and reliable access to services, so financial organisations cannot afford to take risks with their communication networks. Issues like constrained bandwidth and high network latency could cripple a business’s ability to deliver good customer service. Telstra’s global wide area network and IP Virtual Private Network services allow you to create secure, fast and reliable connections between data centres and offices globally. Offering high availability and strong fault tolerance, you can rely on the Telstra network to consistently deliver excellent service for your customers.

Have the flexibility to deliver new services
As market conditions and customer needs change, financial services organisations must react quickly and flexibly to deliver new services. Opportunities are emerging to capitalise on new SaaS business models and harness technologies like Voice over IP. Telstra helps you react quickly to opportunities, understand new technologies and be first to market with new financial offers. We will share our strategy on investment and R&D, giving you the opportunity to influence it and factor a real programme of service availability into your medium and long-term plans. We also understand that you will experience both planned and unplanned changes in demand for capacity, so offer flexible solutions that can be quickly scaled up and down.

Manage telecommunications and IT costs
Cost transparency is an important goal for financial services organisations. However, you cannot afford to reduce costs at the expense of standards of service. All of Telstra’s solutions are very competitively priced, but still include high levels of customer support. We provide dedicated account management, plus 24/7 customer support, and strictly monitor all service level agreements (SLAs) to ensure complete customer satisfaction. With regards to hosting, utilising our data centre assets reduces TCO and allows scalability and future proofing. Telstra is also ITIL accredited to provide best practices in IT service management, making us a capable and dependable partner.

Telstra International offers:

• A dedication to service excellence, innovation and continuous improvement
• The Telstra Global Next IP™ network provides seamless integration between more than 45 countries, with facilities across 230 countries and territories and 1,100 PoPs in Europe, Asia, US and the Americas, providing next generation technology to enhance security, performance, capability and capacity
• Market leading, flexible and high quality solutions including global data centres and managed hosting solutions
• Excellent value aligned to your efficiency and productivity goals
• Exceptional customer support that is accessible 24/7 and simple to do business with
• A service backed by detailed SLAs
• Data storage and archiving, plus a core of ITIL and Prince 2 accredited staff
• One point of contact with skilled and experienced account managers and direct access to senior executives around the world
• The financial strength of one of the world’s leading, largest and secure telecommunication companies
• A trusted partner for your business

Telstra International’s portfolio of managed network and telecommunications solutions includes:

• Managed network services, with IP Virtual Private Networks (IP VPN), International Private Lines and Internet Access
• Managed security
• Ethernet services
• Managed Hosting
• Global Data Centres
• Voice over IP (VoIP), plus other voice services
• Audio, web and video conferencing and collaboration solutions